Shipping policy

Processing Times

• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
• Orders placed on weekends/holidays process the next business day.

Shipping Methods & Delivery Times

• All shipments go by ground services only (hazmat restrictions).
• Estimated delivery: 3–6 business days after processing.
• Expedited/air shipping is not available.

Shipping Restrictions

• Due to federal, state, and local regulations, some products cannot ship to certain states/regions.
• Customers are responsible for complying with local laws.
• If an order cannot be fulfilled due to legal restrictions, we’ll notify you and issue a refund for the restricted items.

Rates & Tracking

• Shipping is calculated at checkout based on weight, size, and destination.
• A tracking number is emailed once your order ships.

Damaged Shipments

• If your package arrives damaged, contact us within 48 hours of delivery.
• Please include photos of the outer box, shipping label, packing materials, and product(s) so we can file a carrier claim.
• Once verified, we’ll issue a replacement or store credit at our discretion.

Lost or Delayed Packages

• Once handed to the carrier, delivery timelines can be affected by weather, peak volumes, and carrier issues.
• If your package appears lost, contact us and we’ll assist with a carrier trace/claim.

In-Store Pickup (if available)

• Pickup orders must be collected within 7 days.
• Bring a government-issued photo ID that matches the order name.

Contact

Questions about shipping?
Email: Paul@biggrinfireworks.com
Phone: (678) 910-0302