Frequently Asked Questions

Plan for at least one week. We typically ship within 48 hours, and FedEx Ground usually takes 3 to 4 business days after the package leaves us.

We ship eligible products by FedEx Ground with signature required. Packages are packed carefully and insured.

We send tracking as soon as your order ships, so you can follow the package all the way to delivery.

Basic guidance is at least 50 feet from the devices to the backdrop and 100 feet from the couple and audience. Always follow the product instructions and local rules.

We use discreet packing steps, including box-within-a-box protection and covering color indicators where needed. For the best surprise, have your gender keeper or setup person handle the package.

A trusted friend or relative who can keep a secret is usually best. We recommend choosing someone comfortable following step-by-step instructions.

Big Grin provides step-by-step support and video guidance so your setup person knows what to do before the moment starts.

We are usually available for event-day support and video help when possible. Reach out early if anything feels unclear.

Start with the demo videos and choose based on your venue size, photo goals, and how big you want the reveal to feel. If you are unsure, contact us and we can point you toward the best fit.

In the Atlanta area, done-for-you events usually start around $2,500 and vary by location, product choice, setup, and event needs. Larger or out-of-area events can cost more.

Yes. Our year-round retail store is in Powder Springs, Georgia, and seasonal stands may be available during peak fireworks seasons. Please check the Find a Store page and call ahead for the best personalized help.

No. We do not ship to locations where prohibited by law. Please check your local ordinances before ordering. Some states and municipalities restrict fireworks or smoke products.